For Patients

Making Appointments

All patients requiring an appointment with one of our Surgeons or Physicians can request an appointment via our contact us page or by call 03-9886-7788. 

Referrals

Medicare requires that a valid GP referral be provided & keep on file for all patient consultations. Your referral is valid for 12 months when obtained from a GP or 3 months if obtained from another specialist or hospital.  Due to the complexity of some specialities, you may be requested to send in your referral for triage prior to being able to offer you an appointment time. If your referral is urgent, we will contact you quickly to initiate a date & time as per your specialists instructions.

What to Bring

  • Valid Referral or New Referral
  • Completed registration form
  • Medicare Card
  • Private Health insurance details & membership number
  • Pension or Healthcare Card
  • WorkCover approval letter & claim number
  • TAC approval letter & claim number
  • Recent x-rays, ultrasounds, blood tests and other reports. If you do not have these, your General Practitioner normally would and can fax them to our rooms on your behalf.
  • Medication List

Attending and Cancellations

To help us deliver the best possible care and experience, if you are attending for the first time, please arrive 10 minutes early to clarify your details and load any further correspondence relevant to your visit.

If you are unable to attend your appointment, please call as soon as possible to make another date and time. As we have a long wait time for some of our specialists, we would like to offer the vacated appointment time to another patient.  

If you cancel within 24 hours you MAY BE CHARGE A LATE CANCELLATION FEE.
We will advise you at the time of cancellation if this applies to yourself.  These payments will be required to be paid in full before the next date & time are given.

Interpreters, Fees and Privacy

Interpreters:

Australian Citizens are entitled to an interpreter service at their consultation with their specialist if their English is not good enough to fully understand the discussion between specialist & patient. We recommend that you bring a friend or relative who does have a good understanding of English to your appointment if possible.  

Fees:

Each doctor charges differently and gaps will vary. When booking your appointment with a specialist, you will be told the cost/fees in advance of your appointment. Most Specialist charge full private fees and do not routinely Bulk Bill – it is entirely their discretion to decide what to charge. 


Otherwise, you can ask an interpreter to be booked for you with one of our receptionists. Interpreters bookings require at least 1 weeks’ notice for this to possible.

We will do your Medicare claim on your behalf if you have registered your bank details with Medicare.
We accept any method, cash, cheque, EFT or credit card. If you have registered with Medicare your bank account details, your claim rebate will be back into your bank account approximately 12 hours later.  

Privacy:

Patient records are protected by our compliance with all privacy legislation and the guidelines of relevant professional bodies such as the AMA and privacy laws of Victoria.